FAQs - Frequently Asked Questions

Deals and Discounts

Yes! Follow us on Facebook, Instagram, or Twitter to be among the first to find out about our promotions and discounts or sign up for our newsletter to get 10% off on your first order and get access to exclusive deals and giveaways.

Need further information? Please consult our Terms and Conditions or contact us at [email protected]

Order and Payments

No, you do not need an account to shop with us. 

Need further information? Please consult our Terms and Conditions or contact us at [email protected]

We accept Visa, MasterCard, and PayPal for all purchases at the time of purchase.

Just choose which method you prefer and complete the information required in the check-out. 

We offer Klarna payments as well - for Swedish customers only at the moment, and we are looking into integrating Klarna for more countries available. 

Need further information? Please consult our Terms and Conditions or contact us at [email protected]

It could be one or more of the following reasons:

Your card may not be authorized for online purchases.Your card balance does not meet the total cost of the purchase.The information entered may not be correct.Your card may have a spending limit that is exceeded by the cost of the purchase. The check out system is functioning incorrectly and may need to refresh.

Need further information? Please consult our Terms and Conditions or contact us at [email protected]

If you want to change your order, please contact our Customer Service as soon as possible: [email protected]

We will try to do our best in order to fulfill your request. However, we cannot cancel or change an order once it has been shipped. Remember you still have 14 days after delivery to return it.

Need further information? Please consult our Terms and Conditions or contact us at [email protected]

Shipment and Delivery

You will be notified via e-mail once your order has been shipped. You will also get a tracking number that you can use to monitor your package on the carrier’s Track & Trace service or on our tracking page.

Need further information? Please consult our Terms and Conditions or contact us at [email protected]

Delivery time in Europe may varies from 3 to 7 business days, depending on destination and the type of shipping you select.

Delivery time for countries outside of Europe is normally from 7 to 14 business days depending on the destination.

Please note to destinations outside EU, where customs procedures can be applied: we cannot guarantee these timeframes. Please keep in mind that additional costs might occur for orders outside the EU.

Please note that delays can happen due to the Covid-19 situation. Find updates here.

Need further information? Please consult our Terms and Conditions or contact us at [email protected]

For orders greater than £40 (or similar amount in other currencies) we provide free shipping. For orders less than £40 the standard shipping cost is £8 for EU countries and £12 for countries outside of EU.

Need further information? Please consult our Terms and Conditions or contact us at [email protected]

Orders can be shipped to any country worldwide. 

Please note that delays can happen due to the Covid-19 situation. Find updates here.

Need further information? Please consult our Terms and Conditions or contact us at [email protected]

Unfortunately, we are unable to do that if the order has  already been shipped. 

Need further information? Please consult our Terms and Conditions or contact us at [email protected]

Exchange and Returns

If for some reason you want to return or exchange goods purchased on meyssonnier.com  please contact our Customer Service at [email protected]

Remember that all returned or exchanged goods should be packed in their original packaging in unused condition.

You will have the right to return or exchange goods for a full refund within 14 days after the delivery date. And give a 30 days money back guarantee for all products bought on IAMRUNBOX’s website, provided that items are unused/undamaged and have their original packaging. 

If you decide to return or exchange the product without it being damaged you need to cover the shipping expenses. As soon as we receive your return, we will exchange it or give you a full refund, depending on your wish. However, you will not be reimbursed for the original shipping charges. We do not take responsibility for any product lost during the return shipping.

We will carry out the refund using the same payment method you chose for your initial purchase. We will refund you the purchase price already paid by you and the delivery costs of your initial purchase, but not the return costs. The refund is made within 14 calendar days after receipt of the returned items.

Need further information? Please consult our Terms and Conditions or contact us at [email protected]

Fix or Rent a Backpack

Yes. If you live in Germany you can rent out our Backpack Pro 2.0 for testing and making a well-informed buying decision. 

This initiative is a part of our Sustainability program. Learn more here!

Need further information? Please consult our Terms and Conditions or contact us at [email protected]

Yes. Once in a year, we run the #RenewWeek, when we give all customers a chance to renew their backpacks. 

The #RenewWeek is a part of our Sustainability program. Learn more here!

Follow us on Facebook, InstagramTwitter and sign up for our newsletter to be notified about the #RenewWeek.

Need further information? Please consult our Terms and Conditions or contact us at [email protected]

Ambassador Program

Yes, we do! We have an amazing team of Ambassadors who are passionate about active lifestyle and help us spread the word about IAMRUNBOX.

If you share this passion and agree with the requirements, please feel free to apply here.

Need more help?

If you don't find the information you need on this page, please consult our Terms and Conditions or contact us at [email protected]